1. What makes FamilyCare Senior Solutions different
from other companies?
At FamilyCare we know seniors. We have been providing services to seniors
in Southeastern Virginia for over twenty years. We are locally owned and
managed by professionals who are your lifelong neighbors. The same individuals
who founded the company in 1983 are still running FamilyCare today. That
kind of continuity helps to ensure a high level of care for each client
and peace of mind for the family. With FamilyCare, you can be confident
that we will be there when you need us.
2. How are Caregivers supervised?
A Registered Nurse, Licensed Practical Nurse, or Certified Geriatric Care Manager carefully
supervises all FamilyCare Caregivers. Monthly quality assurance visits
and regular reviews of the care plan ensure that the Caregiver is providing
appropriate and high-quality care. Caregiver notes (Nursing notes) are
reviewed on a weekly basis.
3. I understand you have Certified Geriatric Care Managers on staff. What services do they
Caregiving is not an easy role, nor is it one for which most of us are prepared. Our
Certified Geriatric Care Managers will work with you to assess your older loved ones
needs and create a customized plan to help with the many facets of aging. We
coordinate and provide healthcare and home services, act as a liaison to families
separated by distance and identify alternative living arrangements. FamilyCare’s
Certified Geriatric Care managers received their Care Manager Certification from the
National Academy of Certified Care Managers and adhere to a strict code of ethics.
They can be a lifeline in helping families cope with the many challenges of caring for
an aging family member.
4. My mom’s neighbor knows a lady who
says she will care for my mom. Why should I use FamilyCare rather than
the neighbor’s friend or someone out of the newspaper? It seems
There are several reasons FamilyCare should be your choice for home care.
First, all of our Caregivers are screened, trained, bonded, and insured.
Our large staff of quality employees ensures that the most compatible
and reliable Caregiver will be there for your family member. Secondly,
there are many potential problems if you serve as the employer. Taxes,
lawsuits from on-the-job injuries, and the possibility of financial and
physical abuse are ever-present in an unsupervised situation. The choice
is certainly yours, but we suggest that you be very careful when making
this important decision regarding your loved ones. (See
The FamilyCare Difference)
5. My mom is in an assisted living facility
but could use some extra personal care. Can you help?
Our goal is to make things as easy for our clients and their loved ones
as possible. If a client calls an assisted living location "home,"
we are happy to provide supplementary services in a facility setting.
Some facilities have rules that prevent home care agencies from providing
care to their residents, but most do not.
6. My sister and I live out of state. How can
we stay updated on our mom and dad’s situation in Virginia Beach?
We have several ways we communicate with out-of-town family members. We
are happy to e-mail you a periodic report to keep you advised of the care
process. If you prefer, a Certified Geriatric Care Manager or Nursing Supervisor will telephone
you at predetermined intervals to update you. You, of course, may also
call the office regularly for updates. Lastly, after a monthly quality
review visit, we will be sure to contact you if any changes have occurred
and if the care plan needs adjusting.
7. My sisters and I can't seem to agree about
what to do with our dad, who has dementia. What should I do?
FamilyCare can help. One of our Certified Geriatric Care Managers can meet with your family
and act as an objective mediator for you and your siblings, to help you
sort out the variety of long-term care options and assist in developing
a plan of action that will be beneficial to all concerned.
8. My dad has fallen a couple of times within
the past several months. Although I don’t think he needs home care
at this point, I am concerned. Any suggestions?
FamilyCare has teamed with Health-Watch®,
a manufacturer of personal monitoring devices, to provide advanced personal
monitoring systems. Easy to use and affordable, the system has equipment
options that include a compact Help Responder Console, a unique Fall Detector
sensor, and a personal medication device.
We would also suggest a free, no obligation evaluation by one of our Certified Geriatric Care Managers. We may be able to suggest some safety measures that may help
9. I am the Director of Nursing at a nursing
home, and we're short on staff. Can FamilyCare provide fill-in home care
FamilyCare can provide staffing services
to facilities that need extra help. We have Certified Nurse Assistants,
Home Health Aides, Personal Care Aides, homemakers, and companions who
can work shifts in your facility.
||The FamilyCare Difference:
in providing you with
the very best care.
responsible for your
care have received
training in the health,
financial, and social
issues facing seniors